Customer Surveys

This service provides an in-depth survey of customers and other key stakeholders such as distributors, business partners and staff, to determine their satisfaction and identify key improvements needed.

The surveys are used to:

• Establish where to focus most needed improvements to the business
• Monitor the impact of quality and other improvements
• Assess the level of satisfaction of customers / distributors / partners / staff
• Identify the key concerns of customers / distributors / partners / staff
• Explore performance levels versus competitors
• Establish how the organisation may compete more effectively
• Identify and evaluate new business opportunities
• Explore changes in the market environment
• Identify the means to retain customers for longer periods
• Benchmark against "best practice" organisations
• Comply with ISO 9001:2000 requirements for measurement and monitoring customer satisfaction
• Provide input for business plans and investor briefs.

Clients include major Information Technology companies in Australia and also businesses in many other industries.

If you would like a free information pack, proceed to Information Request.

If you would like to discuss your needs or to have a proposal prepared, please Contact Us or call Montrose on +61 2 9212 0300.